These Terms and Conditions apply to your use of the website and digital products of Soul New Energy Limited ("SNE", "Soul New Energy", "we" or "us"), as well as the creative and operational services we provide.

SNE's current services include creative projects within Dream Workshop, such as Custom Song, brand websites, Campaign Pages and other confirmed creative engagements, as well as Production Studio support for registration, payment status, notifications, email, contact management, follow-up and other operational workflows.

The actual scope, deliverables, timing, pricing and responsibilities of each engagement may differ and will be governed by the relevant quote, project scope, invoice, written confirmation and any applicable service-specific terms.

Where personal data processing is involved, you should also refer to the "Privacy Policy".

Where licensing scope, permitted use of works, content identification systems, display arrangements, or the usage arrangements for commissioned songs are involved, you should also refer to the "Licensing and Custom Service Terms".

SNE's current products and services fall mainly into the following four categories:

2.1 Digital Products

Pre-made content or other digital items provided by SNE and delivered by download, access, or other digital means. The actual content and usage rights are governed by the product page and the applicable licensing terms.

2.2 Dream Workshop

Dream Workshop is SNE's creative service area, focused on turning a story, idea, brand direction or campaign need into a finished work that can be formally launched. Projects may include Custom Song, Brand Home, Campaign Page, Signature Project, and related visual, content, audio or digital deliverables within the confirmed scope.

2.3 Custom Song

Custom Song is one of the bespoke creative services within Dream Workshop. The usage rights, licence scope, commercial use, transfer, sublicensing, content identification systems, and related rights arrangements for the work are separately governed by the "Licensing and Custom Service Terms" and the individual written confirmation.

2.4 Production Studio

Production Studio is SNE's operational and workflow support service and may include registration, payment or confirmation status, email and reminders, contact records, follow-up workflows, reconciliation, status management, operational interfaces and other workflows confirmed in writing.

Different products or services may have different conditions for formation, commencement, refunds, and licensing arrangements. If there is a specific product page, checkout page, quotation, invoice, email confirmation, order record, or other written document, it should be read together with these Terms.

You may use this website only in a lawful, reasonable manner and in accordance with these Terms. Without our consent, you may not:

• Damage, interfere with, test, or bypass this website, its servers, payment flows, or related technical systems.
• Use automation tools, crawlers, malicious code, or other methods to scrape, abuse, or interfere with this website at scale.
• Impersonate another person, provide information you know to be false, or interact with us on behalf of a third party without authorization.
• Publish, submit, or transmit any unlawful, infringing, misleading, fraudulent, harassing, hateful, or otherwise harmful content.
• Violate any other applicable site policy, licensing term, or applicable law in any way.

Submitting a form, sending materials, making an inquiry, or requesting a review does not by itself mean that SNE has accepted the project, and does not create a service contract.

We may first review the project's content, scope, timing, technical conditions, and suitability for collaboration, and may request additional information where needed.

If we consider the project suitable to proceed, we will confirm the proposed scope, quotation, payment arrangement, and other key conditions in writing. Unless a written document clearly states otherwise, a service generally begins only after SNE has confirmed acceptance of the project and received the required payment.

Where an individual project uses a deposit, staged payments, milestone payments, or another arrangement, the relevant quotation, invoice, or written confirmation will govern.

For general digital products, an order is usually formed when payment is successfully completed, confirmed by the relevant platform, and the product is available for download or delivery. However, if there is an obvious pricing error, technical anomaly, payment anomaly, abuse risk, infringement risk, or other reasonable issue, we may reject or cancel the transaction to the extent permitted by applicable law.

The pricing, payment arrangements, and applicable scope of products and services will be governed by the product page, checkout page, quotation, invoice, email confirmation, order record, or other written record in effect at the relevant time.

The public website may not list a fixed price for every service. For projects that require review or scope-based quotation, our individually provided written quotation will govern.

Unless otherwise agreed in writing:

• Payment must be completed through the designated method.
• Before payment is completed, we are not obliged to deliver products, begin services, or reserve any production slot.
• If payment fails, is reversed, becomes disputed, or is flagged by the payment platform as abnormal or risky, we may suspend delivery, limit support, or require further verification.

Custom services generally do not use fixed deposit / final balance stages. If any individual project later involves staged payments, the relevant quotation, invoice, or written confirmation will control.

6.1 Delivery

Digital products are generally delivered after payment through download links, platform delivery, email notices, or other reasonable methods.

You are responsible for:

• Providing accurate and usable contact details.
• Retaining download links, proof of purchase, licensing information, and delivered files.
• Checking within a reasonable time whether delivery was completed properly.

6.2 Technical Support

If, within a reasonable period, you do not receive the delivered content, the download link no longer works, or the file has a reasonably verifiable technical problem, you may contact us for reasonable support. Within a reasonable scope, we may re-deliver the file, reissue the link, or help with basic technical issues. That assistance does not constitute a refund commitment.

6.3 Refunds

Unless required by applicable law or otherwise stated by us in writing, digital products are generally non-returnable and non-refundable once delivered, made available for download, or otherwise made accessible.

7.1 Scope

Deliverables within Dream Workshop may include sound, a website, a Campaign Page, content, visuals, or other creative outputs. The delivery format, number of pages, functions, versions, revision scope, and launch arrangements for each project are governed by the confirmed project scope.

7.2 Reusing Existing Foundations Is Not a Pre-made Template

To improve stability, efficiency, and consistency, SNE may use existing technical foundations, code components, design systems, working methods, or internal tools to complete a project. Reuse of such foundations does not mean the project itself is a pre-made template; the specific composition, content, design judgement, and delivery are still handled according to the needs of the individual project.

7.3 Domain, Hosting and Accounts

Ownership, payment responsibility, and management of domains, hosting, payment platforms, email services, analytics tools, and other third-party accounts are governed by the project scope. Unless otherwise agreed in writing, accounts suitable for long-term client ownership should be held by the client or a client-designated entity.

After project handover, ongoing subscription fees, third-party platform fees, domain renewals, hosting fees, and other external service fees are not automatically included in the original project fee.

7.4 Third-Party Assets

A website or Campaign project may use third-party fonts, plugins, libraries, embedded services, media, images, stock assets, or other third-party resources. Their use may be subject to third-party terms, licences, pricing, or technical limitations.

7.5 After Launch

Unless the written scope includes maintenance, support, or follow-up services, launching or handing over a project does not by itself create an ongoing obligation for indefinite maintenance, content updates, feature changes, or technical support.

Work arising from later client changes, third-party platform updates, browser or device changes, external service interruptions, new requirements, or changes outside the original scope may be treated as additional services.

8.1 Scope

Production Studio handles only the operational workflows, data flows, and related support within the confirmed scope. Building a particular workflow does not mean SNE automatically takes on all of a client's operational work, all contact management, all future events, or all subsequent technical needs.

8.2 One-off and Ongoing Services

Production Studio may be a one-off setup, support for a specific event, a service for a specific period, or a separately confirmed ongoing operational service. Whether it is an ongoing service, how long it lasts, and what work it includes are governed by the written scope and payment arrangement.

8.3 Working with Existing Systems

If Production Studio needs to work with a client's existing website, accounts, spreadsheets, CRM, payment platform, automation, or other third-party systems, what can actually be done may be affected by the existing structure, data quality, account permissions, APIs, platform rules, and third-party service limitations.

8.4 No Zero-outage or Absolute Guarantee

We will take reasonable measures to build, test, and maintain the confirmed workflows, but we do not guarantee that any website, third-party platform, payment system, email system, automation, or other technical service will always be free of interruption, delay, or error, or permanently available.

Third-party payment success rates, email deliverability, external platform availability, and third-party service policy or technical changes are not entirely within SNE's control.

8.5 Handover and Operational Data

On project completion or termination of the service, and where the relevant fees have been paid, SNE may, within a reasonable and technically feasible scope, provide the agreed operational data, settings, or necessary handover information.

This handover does not include SNE's own internal tools, generic code components, private operational methods, underlying templates, or other assets not provided as client deliverables, unless otherwise agreed in writing.

Custom Song is a bespoke creative service within Dream Workshop.

The usage rights, licence scope, personal or commercial use, exclusivity arrangements, transfer, sublicensing, content identification systems, display, case-study use, and other rights questions concerning the work are governed by the "Licensing and Custom Service Terms" and the specific written confirmation for that project.

This section does not itself create, expand, reduce or replace any licence or intellectual-property arrangement.

10.1 Revisions

The number of revisions, the revision scope, and the approval method are governed by the written scope of the individual project.

Major changes beyond the original brief or confirmed direction, new versions, new features, new pages, re-creation, additional deliverables, important materials the client adds at a late stage, or other requests outside the original scope may be treated as additional work and may require the fee and timing to be reconfirmed.

10.2 Delivery Timing

Any schedule, delivery date, milestone, or expected completion time is an estimate unless expressly confirmed in writing. Delayed client replies, incomplete briefs, changes in direction, revisions, third-party platform issues, payment delays, uncontrollable events, or other reasonable factors may affect timing.

10.3 Review and Acceptance

Where an individual project has a review period, approval checkpoints, a testing period, or a launch sign-off, the relevant project documents govern. The client should check the delivery within a reasonable time and point out any significant issues that do not match the confirmed scope.

10.4 Handover

General handover arrangements are set out in Section 7 (Dream Workshop) and Section 8 (Production Studio).

11.1 Your Existing Materials

Text, trademarks, brand materials, photographs, video, audio, data, accounts, content and other source assets that you already own or lawfully control before the engagement remain owned by you or the relevant rights holder unless otherwise agreed in writing.

You grant SNE the right to use those materials only to the extent reasonably necessary for project review, creation, production, delivery, operations, support and related administration.

11.2 Your Warranties

In addition to the other provisions of these Terms, you also agree that:

• The information you provide is, to the best of your knowledge, truthful, complete, and not misleading.
• You are entitled to provide us with any text, photographs, audio, brand assets, reference material, or other content, and allow us to use it for project review, production, delivery, and reasonable administrative handling.
• You will not ask us to create, deliver, or use any work in a manner that infringes third-party rights or violates applicable law.
• You will properly retain order records, delivered content, and licensing materials, and will use the work or service outputs according to the applicable terms.

Unless otherwise stated, the content, text, visuals, music, brand elements, and related materials on this website are owned by SNE or the relevant rights holders.

Purchasing a product or service does not automatically mean you receive the copyright, exclusivity, transfer rights, sublicensing rights, or any usage rights beyond the scope already confirmed.

The ownership of source materials you already held before the engagement is addressed in Section 11.

The ownership or usage rights of an individual creative deliverable are governed by the relevant quotation and the applicable service-specific terms.

Custom Song and the licensing, permitted use, commercial use conditions, content identification policy, display arrangements, or restrictions on use of a work are governed by the "Licensing and Custom Service Terms" and the specific written confirmation.

13.1 Project Suspension

If, after reasonable follow-up, you do not provide the necessary replies, materials, confirmations, or payment for an extended period, we may suspend the project. After suspension, later scheduling, restart method, whether the project can resume immediately, or whether it must be rescheduled will depend on the resources and project condition at that time. We do not currently set a fixed suspension period or automatic rescheduling policy.

13.2 Cancellation and Refunds

If the project has not been formally accepted, or no substantive work has begun, any amount paid will be handled according to the nature of the payment and the written arrangement.

If the project has entered review, research, ideation, design, creation, production, technical setup, scheduling, operational build-out, or other work already carried out, then, unless required by applicable law or otherwise agreed in writing, the portion corresponding to work already done, resources already reserved, or reasonable costs already incurred will generally not be refunded.

If rescheduling, date changes, or individual adjustments are involved, they will be handled according to the specific written arrangement and the circumstances at that time.

13.3 Suspension and Termination of Access

If we reasonably believe that any of the following applies, we may suspend, restrict, or terminate your access to this website, products, services, delivery, support, or further collaboration:

• A breach of these Terms, licensing terms, or applicable law.
• Infringement of third-party rights.
• Fraud risk, payment irregularities, abuse, or malicious conduct.
• Knowingly false submissions or improper use of the website or products.
• A reasonable risk to platform security, transaction security, or third-party interests.

Where reasonable and practicable, we may first ask for corrective action. However, this is not required where there is an immediate risk, security issue, infringement issue, or fraud concern.

If termination concerns a usage right already granted, whether that right continues will depend on the specific licensing terms, the nature of the breach, whether it has been remedied, and any applicable written confirmation. The treatment of any amount already paid will depend on the transaction stage, work already performed, and any specific written arrangement.

Unless otherwise expressly stated, the website content, music works, brand narratives, and related information are provided only for general information, creative reference, and service explanation, and do not constitute medical, psychological, legal, financial, or other professional advice.

You should make your own judgment based on your own circumstances and seek appropriate professional support where needed.

We will try to keep website information, product pages, and service descriptions clear and accurate, but we do not guarantee that all content will always be entirely error-free, uninterrupted, or suitable for any particular purpose.

To the extent permitted by applicable law, SNE is not liable for any indirect, incidental, special, punitive, or consequential loss arising from the use of, or inability to use, this website, any third-party platform, digital product, service, or related content, including but not limited to loss of profit, loss of revenue, loss of data, loss of goodwill, loss of opportunity, or third-party claims.

To the extent permitted by applicable law, SNE's total liability in relation to any single transaction, order, product, or service shall not exceed the amount you actually paid for that transaction.

Nothing in this section limits liability that cannot lawfully be excluded or restricted under applicable law.

If delays, interruptions, or an inability to perform part of our obligations result from events beyond our reasonable control, including but not limited to platform failure, network interruption, supplier failure, force majeure events, government action, or other unforeseen events, we will not be liable for the resulting delay or impact beyond what applicable law requires.

In those circumstances, we will adjust arrangements within a reasonably practicable scope.

In addition, SNE does not guarantee the permanent availability, pricing, policies, account limits, APIs, data retention methods, algorithms, payment approvals, email deliverability, or platform decisions of third-party service providers.

We may update these Terms and Conditions from time to time due to service adjustments, technical updates, legal requirements, or operational needs. Updated versions will be published on this website and take effect upon publication. Where changes are material, we may provide additional notice as appropriate.

Where documents address different matters, they should be read and applied according to their purpose:

• an individual quotation, project scope, invoice, and specific written confirmation govern the actual scope, price, timing, and delivery of that project;
• the "Licensing and Custom Service Terms" govern licensing, use, and related intellectual-property matters for an applicable work;
• the "Privacy Policy" and any applicable specific privacy notice govern personal data and data-processing matters;
• these Terms and Conditions govern the website and the general product and service relationship.

If there is a genuine inconsistency on the same matter, a more specific written arrangement clearly confirmed by both parties generally prevails over the more general terms, except where applicable law provides otherwise.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

If any dispute arises out of this website, any product, any service, or these Terms, both parties shall first attempt in good faith to resolve it. If the dispute cannot be resolved, it shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

If you have any questions about these Terms and Conditions, you may contact us via:

Contact entity

• SOUL NEW ENERGY LIMITED
• Business Registration No.: 79188635-000-11-25-9
• Room 1603, 16/F, Trendy Centre, 1 Mei Wan Street, Tsuen Wan, Hong Kong
• Email: hello@soulnewenergy.com