Soul New Energy ("SNE" or "we") operates this website and may provide related products, commissioned music services, form submissions, contact interactions, and other reasonably connected functions. These Terms and Conditions explain the basic terms that apply when you browse this website, purchase products, submit requests, commission services, interact with us, or use functions connected to this website.

Where personal data processing is involved, you should also refer to the "Privacy Policy".

Where licensing scope, permitted use of works, content identification systems, display arrangements, or the usage arrangements for commissioned songs are involved, you should also refer to the "Licensing and Custom Service Terms".

This website may involve the following two main categories of transactions:

2.1 Digital Products

For example, collection music, pre-made downloadable content, or other digitally delivered items.

2.2 Services

For example, application review, commission communication, review for custom-song requests, commissioned production, revisions, delivery work, and other creative or delivery services.

Different products or services may have different conditions for formation, commencement, refunds, and licensing arrangements. If there is a specific product page, checkout page, quotation, invoice, email confirmation, order record, or other written document, it should be read together with these Terms.

You may use this website only in a lawful, reasonable manner and in accordance with these Terms. Without our consent, you may not:

• Damage, interfere with, test, or bypass this website, its servers, payment flows, or related technical systems.
• Use automation tools, crawlers, malicious code, or other methods to scrape, abuse, or interfere with this website at scale.
• Impersonate another person, provide information you know to be false, or interact with us on behalf of a third party without authorization.
• Publish, submit, or transmit any unlawful, infringing, misleading, fraudulent, harassing, hateful, or otherwise harmful content.
• Violate any other applicable site policy, licensing term, or applicable law in any way.

4.1 General Principle

Submitting an inquiry, request brief, form, email communication, preliminary discussion, or other early-stage contact does not by itself mean that SNE has accepted your order or commission.

4.2 Digital Products

For general digital products, an order is usually formed when payment is successfully completed, confirmed by the relevant platform, and the product is available for download or delivery. However, if there is an obvious pricing error, technical anomaly, payment anomaly, abuse risk, infringement risk, or other reasonable issue, we may reject or cancel the transaction to the extent permitted by applicable law.

4.3 Custom Services

For custom songs or other services, the relevant order or service is considered formed only when SNE has reviewed the request and clearly accepted the order or confirmed the collaboration in writing. Unless otherwise agreed in writing, the service generally begins after payment has been completed.

Before written acceptance, we may reject, limit, or discontinue any application or discussion for reasons such as capacity, fit, insufficient information, payment irregularities, risk considerations, or other reasonable grounds.

The pricing, payment arrangements, and applicable scope of products and services will be governed by the product page, checkout page, quotation, invoice, email confirmation, order record, or other written record in effect at the relevant time.

Unless otherwise agreed in writing:

• Payment must be completed through the designated method.
• Before payment is completed, we are not obliged to deliver products, begin services, or reserve any production slot.
• If payment fails, is reversed, becomes disputed, or is flagged by the payment platform as abnormal or risky, we may suspend delivery, limit support, or require further verification.

Custom services generally do not use fixed deposit / final balance stages. If any individual project later involves staged payments, the relevant quotation, invoice, or written confirmation will control.

6.1 Delivery

Digital products are generally delivered after payment through download links, platform delivery, email notices, or other reasonable methods.

You are responsible for:

• Providing accurate and usable contact details.
• Retaining download links, proof of purchase, licensing information, and delivered files.
• Checking within a reasonable time whether delivery was completed properly.

6.2 Technical Support

If, within a reasonable period, you do not receive the delivered content, the download link no longer works, or the file has a reasonably verifiable technical problem, you may contact us for reasonable support. Within a reasonable scope, we may re-deliver the file, reissue the link, or help with basic technical issues. That assistance does not constitute a refund commitment.

6.3 Refunds

Unless required by applicable law or otherwise stated by us in writing, digital products are generally non-returnable and non-refundable once delivered, made available for download, or otherwise made accessible.

7.1 Commencement Conditions

Custom songs or other services generally require request review, direction confirmation, and written acceptance before they are formally established. Unless otherwise agreed in writing, performance usually begins after payment is completed.

7.2 Client Cooperation and Replies

You are responsible for providing necessary information, replying to key confirmations, verifying direction, and completing the steps reasonably required for the collaboration within a reasonable time. If your information is incomplete, materially inconsistent, or a key decision remains unconfirmed for a prolonged period, we may pause progress until the needed information is received.

7.3 Revisions

Custom songs generally include two rounds of revisions. The exact scope, rounds, and boundaries remain subject to the quotation, invoice, email confirmation, order record, or other written record. Requests that go beyond the originally agreed scope, involve major directional changes, extra versions, re-creation, late-stage substantive changes, or other material additions may be treated as new scope and may require additional time, additional fees, or renewed confirmation.

7.4 Delivery Timing

Any schedule, delivery date, milestone, or expected completion time is an estimate unless expressly confirmed in writing. Delayed client replies, incomplete briefs, changes in direction, revisions, third-party platform issues, payment delays, uncontrollable events, or other reasonable factors may affect timing.

7.5 Project Suspension

If, after reasonable follow-up, you do not provide the necessary replies, materials, confirmations, or payment for an extended period, we may suspend the project. After suspension, later scheduling, restart method, whether the project can resume immediately, or whether it must be rescheduled will depend on the resources and project condition at that time. We do not currently set a fixed suspension period or automatic rescheduling policy.

7.6 Cancellation and Refunds

Once a service has been accepted in writing and performance has started after payment, it is handled differently from an ordinary digital product.

In general:

• If the service has not yet been formally accepted or no substantive work has begun, the handling of any amount paid will depend on the payment nature, written record, and actual circumstances.
• If the service has entered review, ideation, creation, arrangement, production, revisions, scheduling, or any other stage involving time and resource commitment, then, unless required by applicable law or otherwise agreed in writing, the portion corresponding to work already carried out, resources already reserved, or reasonable costs already incurred will generally not be refunded.
• If rescheduling, date changes, or individual adjustments are involved, they will be handled according to the specific written arrangement and the circumstances at that time.

In addition to the other provisions of these Terms, you also agree that:

• The information you provide is, to the best of your knowledge, truthful, complete, and not misleading.
• You are entitled to provide us with any text, photographs, audio, brand assets, reference material, or other content, and allow us to use it for request review, production, delivery, and reasonable administrative handling.
• You will not ask us to create, deliver, or use any work in a manner that infringes third-party rights or violates applicable law.
• You will properly retain order records, delivered content, and licensing materials, and will use the work or service outputs according to the applicable terms.

Unless otherwise stated, the content, text, visuals, music, brand elements, and related materials on this website are owned by SNE or the relevant rights holders.

Purchasing a product or service does not automatically mean you receive the copyright, exclusivity, transfer rights, sublicensing rights, or any usage rights beyond the scope already confirmed.

Any licensing arrangement, permitted use, commercial use condition, content identification policy, display arrangement, or restriction on use of the work shall be governed by the "Licensing and Custom Service Terms" and the specific written confirmation.

Unless otherwise expressly stated, the website content, music works, brand narratives, and related information are provided only for general information, creative reference, and service explanation, and do not constitute medical, psychological, legal, financial, or other professional advice.

You should make your own judgment based on your own circumstances and seek appropriate professional support where needed.

We will try to keep website information, product pages, and service descriptions clear and accurate, but we do not guarantee that all content will always be entirely error-free, uninterrupted, or suitable for any particular purpose.

To the extent permitted by applicable law, SNE is not liable for any indirect, incidental, special, punitive, or consequential loss arising from the use of, or inability to use, this website, any third-party platform, digital product, service, or related content, including but not limited to loss of profit, loss of revenue, loss of data, loss of goodwill, loss of opportunity, or third-party claims.

To the extent permitted by applicable law, SNE's total liability in relation to any single transaction, order, product, or service shall not exceed the amount you actually paid for that transaction.

Nothing in this section limits liability that cannot lawfully be excluded or restricted under applicable law.

If we reasonably believe that any of the following applies, we may suspend, restrict, or terminate your access to this website, products, services, delivery, support, or further collaboration:

• A breach of these Terms, licensing terms, or applicable law.
• Infringement of third-party rights.
• Fraud risk, payment irregularities, abuse, or malicious conduct.
• Knowingly false submissions or improper use of the website or products.
• A reasonable risk to platform security, transaction security, or third-party interests.

Where reasonable and practicable, we may first ask for corrective action. However, this is not required where there is an immediate risk, security issue, infringement issue, or fraud concern.

If termination concerns a usage right already granted, whether that right continues will depend on the specific licensing terms, the nature of the breach, whether it has been remedied, and any applicable written confirmation. The treatment of any amount already paid will depend on the transaction stage, work already performed, and any specific written arrangement.

If delays, interruptions, or an inability to perform part of our obligations result from events beyond our reasonable control, including but not limited to platform failure, network interruption, supplier failure, force majeure events, government action, or other unforeseen events, we will not be liable for the resulting delay or impact beyond what applicable law requires.

In those circumstances, we will adjust arrangements within a reasonably practicable scope.

We may update these Terms and Conditions from time to time due to service adjustments, technical updates, legal requirements, or operational needs. Updated versions will be published on this website and take effect upon publication. Where changes are material, we may provide additional notice as appropriate.

If there is any inconsistency between the general terms on this website and a specific product page, quotation, invoice, email confirmation, order record, the "Licensing and Custom Service Terms", or any other service-specific condition, the more specific document that is more directly applicable to the relevant transaction or service shall prevail.

Where personal data processing is involved, the relevant arrangements in the "Privacy Policy" shall prevail.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

If any dispute arises out of this website, any product, any service, or these Terms, both parties shall first attempt in good faith to resolve it. If the dispute cannot be resolved, it shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

If you have any questions about these Terms and Conditions, you may contact us via:

• Email: hello@soulnewenergy.com